Refund policy
The Short Version
Sixty days, and you can use the tool first. That's the only way to know whether it works on your fastener. If it doesn't do what we said it would, email support@modnestic.com within 60 days of delivery with your order number. Signs of use are expected, not a disqualifier. You do not need to ship a used tool back.
60-Day Money-Back Guarantee
Every Modnestic tool is covered for 60 days from the date of delivery. The guarantee applies to the original purchaser and to orders placed through modnestic.com.
To start a refund, email us with:
- Your order number
- What fastener you used it on
- What happened
That last part is not a hurdle. It helps us work out whether it was the wrong size, the wrong scenario, or a genuine problem with the tool — which tells us what to fix. The refund does not depend on your answer.
Refunds are issued to the original payment method within 5–10 business days of approval. Your bank may take a few days longer to show it.
Change-of-Mind Returns
If you simply want to send it back unused, email us within 30 days of delivery. Return shipping is at your cost, and the item must be complete and in its case. Once it arrives we refund the price of the goods.
For change-of-mind returns outside the United Kingdom and European Union, the original shipping charge is not refunded.
Damaged or Wrong Items
Email us within 14 days of delivery with a photo. We send a replacement at no charge. Do not send the item back unless we ask you to.
Lost or Undelivered Parcels
If tracking has not updated for 10 consecutive business days, or your parcel is marked delivered but has not arrived, email us and we will open an investigation with the carrier. If the parcel cannot be located we will replace it or refund you in full.
If you added Shipping Protection at checkout, we skip the investigation and send a replacement or refund straight away.
Orders We Cannot Refund
We cannot refund parcels that could not be delivered because the address given at checkout was incorrect or incomplete, and which were then disposed of by the carrier. If such a parcel is returned to us, we will contact you to arrange reshipment at a second shipping charge, or refund the price of the goods less our outbound and return shipping costs.
UK and EU Statutory Cancellation Rights
If you are a consumer in the United Kingdom or European Union, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you, or a third party indicated by you, acquires physical possession of the goods.
To exercise this right, inform us of your decision by a clear statement sent to support@modnestic.com. You may use the model cancellation form below, but it is not obligatory.
If you cancel, we will reimburse all payments received from you, including the standard delivery charge, without undue delay and no later than 14 days from the day we receive the goods back or you supply evidence of having returned them, whichever is earlier. You bear the direct cost of returning the goods.
Model Cancellation Form
Complete and return this form only if you wish to withdraw from the contract.
To: Modnestic, operated by OLD NEIGHBORHOOD BARBECUE LLC, 101 W Whittier Blvd, Montebello, CA 90640, United States — support@modnestic.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on: ______________
Name of consumer: ______________
Address of consumer: ______________
Order number: ______________
Signature (only if this form is notified on paper): ______________
Date: ______________
Contact
Modnestic, operated by OLD NEIGHBORHOOD BARBECUE LLC
101 W Whittier Blvd, Montebello, CA 90640, United States
Email: support@modnestic.com
Phone: +1 (937) 885-4786
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time