Shipping policy
Where We Ship
Modnestic ships to the United States, the United Kingdom and Canada.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM PT are processed the next business day.
Shipping Rates and Delivery Times
| Destination | Rate | Estimated delivery |
|---|---|---|
| United States | $4.99 — free on orders over $49 | 9–16 business days |
| United Kingdom | $4.99 — free on orders over $49 | 9–16 business days |
| Canada | $4.99 — free on orders over $49 | 9–16 business days |
Delivery times are estimates from the date of dispatch, not the date of order, and are not guaranteed. Customs processing, weather and carrier delays can extend them.
Tracking
You will receive a tracking number by email as soon as your order is dispatched, usually within 1–2 business days. Tracking can take 2–4 business days to begin updating. If it sits on “label created” for a few days, that is the parcel waiting on its first carrier scan — not a lost order.
You can check your tracking number at any time on our Track Your Order page.
Shipping Protection
Shipping Protection is an optional $2.95 add-on you can enable in your cart before checkout.
If your parcel is lost in transit, stolen after delivery, or arrives damaged, email support@modnestic.com with your order number. We will send a replacement or refund you in full. You do not need to wait out a carrier investigation, file a police report, or provide proof beyond telling us what happened.
Without Shipping Protection, lost and stolen parcels follow the carrier investigation process described under “Lost or Undelivered Parcels” below, which can take up to 30 days to resolve.
Shipping Protection covers the cost of the goods and the original shipping charge. It does not cover parcels that could not be delivered because the address given at checkout was incorrect or incomplete.
Import VAT, Duties and Customs Charges
Please read this before ordering from outside the United States.
Orders shipped outside the United States are sent from outside your territory. Prices shown at checkout are in US dollars and do not include import VAT, GST, customs duties, or the handling fee your carrier may charge for clearing the parcel.
These charges are set by your own government and carrier, not by Modnestic. They are invoiced to you, the recipient, and must be paid before your parcel is released. We have no way to calculate or collect them in advance.
As a guide, import VAT is typically 20% in the United Kingdom, and Canadian orders may attract GST/HST of 5–15% depending on province, plus a carrier handling fee commonly between CAD $10 and CAD $20.
If you refuse to pay these charges and the parcel is returned to us, we will refund the price of the goods less any outbound and return shipping costs we incur.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment; a second shipping charge applies.
If you spot a mistake, email us immediately with your order number and the correct address. If the order has not dispatched we can usually fix it.
Lost or Undelivered Parcels
If tracking has not updated for 10 consecutive business days, or your parcel is marked delivered but has not arrived, email support@modnestic.com and we will open an investigation with the carrier. If the parcel cannot be located we will replace it or refund you in full.
Contact
Modnestic, operated by OLD NEIGHBORHOOD BARBECUE LLC
101 W Whittier Blvd, Montebello, CA 90640, United States
Email: support@modnestic.com
Phone: +1 (937) 885-4786